Privacy Policy

Please read carefully.

Shutters Emporium
Last updated: [27/01/26]Shutters Emporium is a family-run business specialising in the measurement, supply, and professional installation of plantation shutters. We operate primarily in Telford, Shrewsbury, and the surrounding West Midlands areas. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with us, whether through our website (www.shuttersemporium.co.uk) (www.shuttersemporium.co.uk), by phone, email, or in person during consultations or installations.1. Information We Collect We collect only the information necessary to provide our services and respond to your enquiries. This may include:

Contact details: Name, email address, telephone number, and postal address (e.g., when requesting a quote, booking a consultation, or arranging installation).
Property details: Measurements, window specifications, and preferences for shutters (to provide accurate quotes and custom solutions).
Correspondence: Records of emails, phone calls, or messages you send us.
Website usage data: Through cookies and similar technologies (e.g., IP address, browser type, pages visited) – see our Cookies section below.
Payment information: If you make a payment, we collect details required to process it securely (we do not store full card details ourselves).

We do not collect sensitive personal data (e.g., health or ethnic origin) unless strictly necessary and with your explicit consent.2. How We Collect Your Information

Directly from you via contact forms on our website, phone calls, emails, or during home visits/consultations.
Automatically through website analytics and cookies.
From third parties such as payment processors (with your consent).

3. How We Use Your InformationWe use your data for the following purposes:

To provide quotes, schedule consultations, and fulfil orders (including measurement, supply, and installation of shutters).
To communicate with you about your enquiry or order.
To improve our services and website.
For marketing purposes (e.g., sending updates or offers) only with your explicit consent – you can opt out at any time.
To comply with legal obligations (e.g., accounting and tax records).

Our legal basis for processing your data is typically:

Performance of a contract (e.g., fulfilling your shutter order).
Legitimate interests (e.g., responding to enquiries or improving our business).
Consent (e.g., for marketing emails).

4. Sharing Your InformationWe do not sell your personal data. We may share it only with trusted parties where necessary:

Installation partners or suppliers (to deliver and fit shutters).
Professional advisors (e.g., accountants or legal counsel).
Payment processors (securely, for transactions).
Regulatory authorities if required by law.

All third parties are required to protect your data and use it only for the specified purpose.5. Data SecurityWe take appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse. This includes secure servers, encryption where appropriate, and limited staff access.6. Data RetentionWe keep your personal data only as long as necessary:

Enquiry details: Up to 2 years (in case of follow-up).
Order records: Up to 7 years (for warranty, accounting, and legal reasons).
Marketing consents: Until you withdraw consent.

After this, data is securely deleted or anonymised.7. Cookies and Website TrackingOur website uses essential cookies for functionality and optional analytics cookies (e.g., via IONOS tools or Google Analytics) to understand visitor behaviour. You can manage cookie preferences via your browser settings. For more details, see our Cookie Policy [link if separate].8. Your RightsUnder UK data protection law, you have the right to:

Access your personal data.
Rectify inaccurate data.
Erase your data (in certain circumstances).
Restrict or object to processing.
Data portability.
Withdraw consent at any time.
Lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

To exercise these rights, contact us using the details below.9. International TransfersWe do not transfer your data outside the UK/EEA unless adequate safeguards are in place.10. Changes to This PolicyWe may update this policy occasionally. Changes will be posted on our website, and significant updates notified to you if we hold your contact details.11. Contact us If you have questions about this policy or your data, please contact:

Shutters Emporium
Suite 10, Broadway House, 2 Haygate Road, Wellington, TF1 1QA
Email: sales@shutters-emporium.co.uk
Phone: 07342 244381

GDPR Compliance checklist

Please read carefully.

To demonstrate our commitment to UK GDPR compliance, below is a checklist outlining key requirements and how Shutters Emporium addresses them. This is for transparency and serves as part of our accountability measures.

GDPR Requirement

How We Comply

Lawful Basis for Processing

We process data based on contract performance (e.g., quotes/orders), legitimate interests (e.g., enquiries), or consent (e.g., marketing).

Transparency

Clear Privacy Policy on our website; we explain data use during consultations and in communications.

Data Minimisation

We collect only essential data (e.g., name, address, window measurements) needed for services.

Purpose Limitation

Data is used only for stated purposes (e.g., fulfilling orders, responding to enquiries).

Accuracy

We verify details during consultations and allow corrections via contact.

Storage Limitation

Data retained only as needed (e.g., 2 years for enquiries, 7 years for orders/warranties).

Security (Integrity & Confidentiality)

Secure storage, limited access, encryption where applicable; no unnecessary sharing.

Data Subject Rights

We facilitate rights to access, rectify, erase, restrict, or object – contact us to exercise them.

Consent Management

Marketing consent is explicit and withdrawable (e.g., unsubscribe links).

Data Breach Procedures

Internal protocol to notify ICO and affected individuals if a breach occurs (within 72 hours where required).

Accountability & Records

We maintain records of processing activities; staff trained on data protection.

International Transfers

No transfers outside UK/EEA.

Children's Data

We do not knowingly collect data from children under 16.

DPIA (Data Protection Impact Assessment)

Conducted for high-risk processing (none currently identified in our operations).

This checklist is reviewed annually or upon significant changes. As a small family business, we do not appoint a formal Data Protection Officer but ensure the owner oversees compliance.If you have questions about our GDPR practices or wish to exercise your rights, please contact us at sales@shutters-emporium.co.uk or 07342 244381.Note: This is a tailored addition to your Privacy Policy. For full legal assurance, consult a data protection specialist. Last reviewed: [27/01/2026].